Frequently Asked Questions
Ordering & Payment
- Are the parts in stock?
All parts that can be added to the cart are physically available in our warehouse.
On the product page, the availability status is displayed on the right side above the shipping details. If a product is available, it is shown in green/orange with an option to add it to the cart. Unavailable products cannot be added to the cart unless there’s a pre-order option. If a product is out of stock, the expected restock date is often mentioned.
- What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers.
- Can I modify or cancel my order after placing it?
It depends! Contact us immediately, and we will do our best to assist you. If the order has already been shipped, changes will not be possible.
- Are discounts available?
All products are priced as listed. We do not offer automatic first-time customer discounts. We encourage you to follow our Facebook and Instagram profiles for updates on upcoming sales and discount codes. For bulk orders, please send a list of the desired products or a screenshot of your cart to office@jgdattack.eu, and we'll see what can be done regarding the total price.
- Do you offer any special pricing for companies?
Companies with valid EU VAT number are eligible for purchases with 0% VAT rate—just tick the “I have an EU VAT number” option in the cart.
We offer discounts for distributors that place bulk/regular purchases. If you’re interested, please reach out to our sales team at office@jgdattack.eu.
Shipping & Delivery
- To which countries do you ship?
We ship to all member states of the European Union and the European Free Trade Association (EFTA), excluding islands.
- Are there any customs fees or other extra fees?
Additional charges apply only when the shipping destination is Switzerland or another non-EU country. Customers within the European Union only pay the shipping cost calculated at checkout—there are no extra fees.
- Do you ship to the USA?
Unfortunately no. Due to logistical constraints, we are only able to ship within the European Union.
- Do you ship to the UK?
We regret to inform you that, following Brexit and the implementation of new regulations, we have temporarily suspended shipping to the UK. We are working on reinstating this option in the future.
- Do you ship to European islands?
Shipping to European islands depends on the location. If your island is not listed as a delivery option at checkout, you can contact us at help@jgdattack.eu, and we will check the possibility of shipping and provide a cost estimate.
- How long does shipping usually take?
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- Poland: 1-2 working days (most parts), 1-3 working days (hoods & bumpers)
- Germany: 2-4 working days (most parts), 2-3 working days (hoods & bumpers)
- Austria, Estonia, Lithuania, Latvia, Slovakia, Slovenia, Czech Republic: 2-4 working days (most parts), 2-5 working days (hoods & bumpers)
- France, Denmark, Netherlands: 2-4 working days (most parts), 3-7 working days (hoods & bumpers)
- Italy, Belgium, Switzerland, Croatia, Belgium, Hungary: 2-4 working days (most parts), 3-6 working days (hoods & bumpers)
- Spain, Portugal, Romania, Bulgaria, Greece, Norway, Finland, Sweden, Ireland, Liechtenstein: 3-5 working days (most parts), 3-7 working days (hoods & bumpers)
- Other European countries: 3-7 working days.
- What are the shipping costs?
Shipping costs are calculated based on the size and weight of the ordered items. After adding products to your cart and selecting the delivery country, the shipping cost will be displayed.
- Should I inspect the package upon delivery?
We highly recommend inspecting the package in the presence of the courier. This facilitates a smoother and quicker complaint process if necessary. The courier is obliged to wait while you check the goods. If the product is damaged or does not meet your expectations, please refuse the package.
- Can I track my order?
Yes, once your order has shipped, you will receive a tracking number via email.
- Which carriers do you cooperate with?
We work with multiple carriers including GLS, DPD, UPS, Fedex, Dachser, and Rohlig SUUS depending on the size and destination of the order.
- Can I exchange a product for a different one?
Yes, you can proceed with an exchange. Such a request must be made within 14 days of receiving the product. To proceed, you will need to send the item back and contact us to specify which product you would like to receive in exchange.
Product Information
- Are your products OEM or aftermarket?
We offer aftermarket parts from reputable brands like IkonMotorsports and MP Concepts. Each product listing provides information about its manufacturer. Many of the aftermarket items from the offer are CAPA- and/or TÜV-certified, ensuring they meet OEM standards. However, please note that some aftermarket components may require additional adjustments compared to significantly more expensive OEM parts.
- How do I know if a part fits my car?
Each product listing provides fitment details in both the title and description. If you're unsure, feel free to contact our support team with your vehicle's make, model, and year for assistance.
- Where can I see more product pictures?
You can find many photos from our customers on our Facebook profile. We encourage you to browse through our fanpage to see how the parts look when installed on a car.
- Do your products come painted?
We offer both unpainted products and production-line painted options in matte or gloss black. Some parts are ready for installation as they are, while others require painting for a finished look. Most hoods come with a protective primer to prevent damage during transport. Please note that, due to the difficulty of achieving a perfect color match remotely, we do not offer custom painting services for our parts. Even with the exact color number, there are variations in paints that can result in slight discrepancies in the final shade. These subtle differences might not align perfectly with your car's existing color.
Returns & Warranty
- What is your return policy?
After delivery, you have 14 days to report a return, provided the product is unused and in its original condition.
- How to return a product?
Please fill in the form and ship the product to our company at: Poludniowa 11a, 64-000 Kurowo, Poland.
- Do products come with a warranty?
All products have a 12-months manufacturer’s warranty.
- How to report a complaint?
You can report any issues by filling in the form. This ensures that your claim is directed to the appropriate team for a quicker resolution.
TÜV Certification & Registration
- What is TÜV Materialgutachten certification?
TÜV Materialgutachten certifies that our products meet the highest quality and safety standards required for road-legal modifications in Germany, Austria, Switzerland, Luxembourg, and other European countries. It ensures compliance with regulations and allows for product registration with TÜV or other recognized testing organizations.
- How to register a product based on TÜV Materialgutachten certificate?
You can register a TÜV-certified product through an officially recognized inspector (amtlich anerkannter Sachverständiger) at organizations such as TÜV, Dekra, KÜS, or GTÜ. For detailed information, please visit: https://jgdattack.eu/webpage/en/tuv.html.
- I bought a product second-hand. Can I get a TÜV certificate from you?
TÜV certificates are provided only with the original purchase and are linked to the specific part. If you bought the item from someone else, we cannot issue a new document. However, you can ask the original buyer to contact us. If they provide the order number, we can issue a copy of the certificate to them.
- I purchased a part from a different seller. Can I buy a TÜV certificate from you?
A: No, this is not possible. TÜV documentation is legally tied to specific products and cannot be sold or issued separately.
- What does CAPA certification mean?
Some of our products are CAPA-certified, meaning they meet OEM-quality standards and are approved for insurance-covered repairs in the USA. CAPA certification guarantees 1:1 dimensions, materials, and fitment compared to OEM parts.
Installation & Fitment
- Do I need professional installation for your parts?
We always recommend professional installation. Parts like hoods, bumpers, fenders, etc., are intended for installation in a workshop. Self-installation is not recommended unless you have the necessary expertise, knowledge, and tools. Styling accessories like rear window louvers, side skirts, spoilers, etc., are generally suitable for installation by most enthusiasts. However, if you’re unsure about your ability to install the parts yourself, we advise seeking the help of a professional to ensure proper and safe installation. Improper installation may void warranties and result in damage.
- Can I get some installation advice?
Yes, you can contact our technician team with photos and details at help@jgdattack.eu.
- Where can I find installation guides?
We provide installation manuals and video guides for many products. Contact us if you need assistance.
Miscellaneous Questions
- Do you offer sponsorships or influencer collaboration?
We do not cooperate on a barter basis, and in general, we are quite selective when it comes to influencer collaborations. Let us know the details about your channel or page, and we’ll see if we can discuss a special pricing offer for you.
- Can I receive an emblem (e.g., Shelby, ZL1) with the bumper?
No—these are registered trademarks.
- Do you have performance parts?
The products you see in our offer are styling parts. The products we offer are styling parts, designed specifically for vehicles intended for public road use in compliance with local regulations.They are not intended for racing, track use, or exceeding speed limits.
- Can I paint the product right after taking it out of the box?
As per any bumpers, hoods, fenders - pre-fitting the product to your vehicle before painting is highly advised. Installing the part first ensures proper fitment and prevents any issues that might require adjustments. Painting the part before its initial installation may lead to fitment modifications, which could result in the need for repainting.
If you have further questions, feel free to contact us at!
✉️ Email: help@jgdattack.eu
